The Best Fireplace Retailers Near You.

Find top consumer rated fireplace retailers in Toronto, Calgary, Vancouver, and across Canada. If you are thinking of installing a fireplace you need a reliable contractor, also find fireplace installation reviews. Select your city or get a free online Quick Quote for your fireplace. And if you know a great fireplace retailer then please write a review.





Terrible Experience

By: boticelli39 | May 26, 2016

In retrospect, I feel this company dishonestly convinced us to buy a new air conditioner last year. This year, it was working well before a routine service, and after they serviced it, it is no longer working! Their communication with customers is very poor, and there is no punctuality with appointments (e.g. they said they would come between 9 and 11am, and show up at 1pm with no explanation!). Beyond these issues, I don't think some of the technicians know what they are doing. I would recommend you use another company as my experience was very stressful and disappointing.

Highly recommended

By: Dogzbolx | April 27, 2016

The motor went on our 15 year old furnace, so it was time to replace the gas furnace. Wylie helped me select an appropriate replacement, then he and his colleagues did a fantastic job of installing the new one. We have a finished basement so installation was tricky but they were able to complete the installation in a single day, without any mess and able to conceal the pipes perfectly. The furnace is incredibly quiet and making a big impact on my Hydro and Enbridge bill. I could not recommend the Fireplace Center more highly.

Good Job!

By: Judy Wilson | October 22, 2015

I recently had a new Comfortmaker ET96 furnace installed in my home by Rick Menard Heating & Cooling and I was very pleased with the whole experience. The sales rep (Pierre) was friendly and informative without too much ‘hard sell’ and he followed up appropriately as the whole process progressed. The install team (Mike and Adrien) were prompt, pleasant and professional. My house presented some challenges in terms of installing the exhaust but they were able to resolve it to the satisfaction of both of us. When the job was completed the new system and how it works was explained to me and I was given the opportunity to ask any questions I might have. And when they left my basement was tidier than when they’d arrived! Likewise, the admin end of things (billing and rebate application) was prompt and professional (Stephanie). I have no hesitation in recommending Rick Menard Heating & Cooling to any future clients.

Judy Wilson

Furnace A/C maintenance

By: marekw | September 10, 2015

I hired Amir to do the maintenance on our furnace. Thankfully I was observing the work he was doing and saw him accidentally break the tube that drained the water from the furnace to the pump. Unfortunately, he did not have a spare tube and said he would return to fix the piece within 2-3 days.

The MISTAKE I made was that I had paid him in full for the maintenance performed although the part was still broken. It took approximately 2 weeks for my furnace to be repaired with not only being ignored and brushed off but also fed endless excuses, such as family issues, that it was not urgent to have the part replaced as it wasn’t required until the winter time, etc.

If a contractor breaks a piece of your equipment while performing a service that they claim to be qualified in, the urgency to fix their mistake should take precedence on everything else. I do not recommend this individual to perform any HVAC work on your furnace or A/C as his knowledge is questionable.

Impressive Climate Control

107 Colonnade Road Ottawa, ON

category: Fireplaces - Retailers

Marquis Fireplace .. poor customer...

By: non-member | August 6, 2015

owner Rose Gneo and her assistant Tiffany offer horrible customer service. Does not know about product installation only wants to collect her money and run. left a hole in a new brick wall and didn't see a problem with that. Installer used electrical tape on the outside pipe, and again Rose thought that was fine . Refused to take ownership for her error and offered no compensation. Would never recommend Marquis Fireplace to anyone

Marquis Fireplace Inc

1825 Manning Rd Windsor, ON

category: Fireplaces - Retailers

Most unreliable

By: Mrs. Rao | January 14, 2015

I purchased an electric fireplace with the clear understanding that I would require installation also. The technician who came to install had some difficulty and in spite of spending considerable time was not successful in slotting the unit neatly and he left promising that he would inform the office and they would get back to me and that they will send another expert technician. Meanwhile, the day the technician came the company used my credit card (apparently they keep your credit card no. in their file) and took the balance amount (the fireplace cost was $600 and the company charged me another $600 for installation, which they were not successful in doing + taxes). I have called their Manager a number of times and although he promised me he will look into it and send someone to look into it, he never returned my calls nor sent anyone. Be very careful while doing business with this company. Another handyman slotted the unit nearly in its place by tinkering around and making some adjustments - so don't depend on this expert company.

Fireplaces Unlimited

4460 Juneau Street Burnaby, BC

category: Fireplaces - Manufacturers


By: non-member | July 14, 2014

Thanks Brian to you and everything Mexican POTTERY!
Ladies/Gentlemen definitely get in your car and make it WORTH THE DRIVE to HWY 50/7.BRING THE VAN!!
Family owned/operated~great service~huge variety of inventory~super great prices all at a one stop shop. Barbecues, chimneas, fountains, bird baths, planters, cherub assorted concrete statues. Brighten your house curb appeal with painted deer. So much more impossible to mention it all. Brian was so helpful, he ushered me into a NEW VENTURE, full time pottery sales. I have never looked backed. Totally a success!!
Godspeed to all

After Sales Service - Disappointing

By: MrConsumer | May 30, 2013

Dismal and rude are the words that best describe after sales service from this store. The owner Tom displayed stunning rudeness when asked to simply examine and inspect a fireplace which had been purchased from his store last year. The fireplace,after over 10 hours of burning, continues to dispense noxious fumes. Treating me in an insulting and rude manner, like a moron, he essentially refused to do anything. He kept trying to pass me off to the manufacturer of the fireplace by giving me the associated phone number. I finally hung up the phone. The problem remains unresolved. I will not be using this fireplace for the aforementioned reason. Do yourself a favour, go elsewhere to purchase a fireplace or barbecue.

Forest Glade Fireplaces

11400 Tecumseh Rd E Windsor, ON

category: Fireplaces - Retailers

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