As we are building a new house, we had to buy our fireplace months ago, at the framing stage. But, this week we had the hook up done. Darcy, the technician who did that work was an amazingly knowledgeable and competent craftsman. He did meticulous work with what was, by now, a pile of assorted pieces and wires. He had to cut a hole in the wall for our remote, but cut a more careful and exacting hole than any electrician or plumber has ever done. Tidy, pleasant, efficient. A wonderful job. AND, at the store, Cody was able to search out and provide me with an on-line manual (which, for some reason we never received with the unit!), arrange Darcy's visit, and provided me great follow up service just to make sure that everything was to our satisfaction. Could not be happier!
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LATEST FIREPLACES REVIEWS
Just wanted to let you guys know that your team does an awesome job. They were at my house exactly at 8:30am (as your message said) and they did a thorough and impeccable job. Thank you for an amazing landscape. A satisfied customer.
I purchased a wooden fireplace, new in the market ( Spartherm- Beautiful ++++ & highly efficient for heat) that required a lengthy import process. All along they kept me informed and when arrived, they went the extra mile to install during holidays! I have nothing but good opinion about their professionalism and service quality. A big 5 star for Derrick, who
did not loose patience with this demanding costumer!
Thank you guys for all your help!!!
I had my gas fireplace inspected and serviced by Impressive Climate Control's gas technician. Since we moved into the new home I wanted to make sure it is safe to be used. Their technician was very courteous, careful and clean while working. He recommended to apply fresh paint and dress up the fireplace with new embers, and boy was I happy at the end. The fireplace now looks great, from a BBQ flame which it originally had.
It's fireplace season! And if you're thinking about getting a new one, think twice about The Fireplace Center and Patio Shop on Carling.
I bought mine in Sept 2015. After repeat visits to "fix" the issues, (at least 5 since installation in Nov 2015...maybe 6), this is what I'm left with: visible seams in the mantel......but then no mantel, since the discoloured one was removed (it turned yellow after less than 5 days of installation), white spray paint on the unit itself, the bottom coming out of the unit due to a gap created when shimming, and my favourite - the graffiti-like black spray paint on the front of the fireplace, which was the "fix" to cover the white spray paint. Who wouldn't want this piece of art in their living room? (Couldn't he have at least done a fancy design?)
I have photos that speak for themselves (but unable to upload for some reason), in terms of the "quality" work provided by The Fireplace Centre. Not to mention the "quality" customer service they've provided, since they have all my money and I have an exposed, damaged fireplace. Awesome!
The started a job and refused to finish it. We were left hanging with an uninstalled fireplace.nThe reason? Apparently we asked too many questions! We had an appointment scheduled for the final installation and my husband had taken the day off. I received a voice message the night before the appointment to inform me that they were not going to finish the job.nMy personal experience with this company was very poor. I found them to be very unprofessional and sloppy with the work that they did do. I would not recommend them at all!
Mike and his team are very responsive with superior customer service skills. They know ,love and enjoy what they do ( HVAC). Brantford has just witnessed birth of a second to none service provider in this field. I would certainly recommend this name for all those I know.
Along with the largest selection of gas fireplaces and wood stoves they can handle every aspect of the installation. Very knowledgeable! they were able to foresee more than one hic-cup in my plan.
Summer is almost here and I shopped around for a new BBQ and these guys had the best to offer! I was told to go to one of their competitors but honestly the service is great and the BBQs look fantastic! I was helped by Dave, he was very knowledgeable and answered all my questions. I will definitely go back!
The people that were good are no longer there. Not the same company. Renovation looks better but people are clueless.
Fantastic products and outstanding service from the local company . Chuck, Mike, Steven, Vaughan and the rest of the team are super to deal with !
I recently had a new Comfortmaker ET96 furnace installed in my home by Rick Menard Heating & Cooling and I was very pleased with the whole experience. The sales rep (Pierre) was friendly and informative without too much ‘hard sell’ and he followed up appropriately as the whole process progressed. The install team (Mike and Adrien) were prompt, pleasant and professional. My house presented some challenges in terms of installing the exhaust but they were able to resolve it to the satisfaction of both of us. When the job was completed the new system and how it works was explained to me and I was given the opportunity to ask any questions I might have. And when they left my basement was tidier than when they’d arrived! Likewise, the admin end of things (billing and rebate application) was prompt and professional (Stephanie). I have no hesitation in recommending Rick Menard Heating & Cooling to any future clients.
Flame-On Fireplaces supply branded products with excellent installation service.
owner Rose Gneo and her assistant Tiffany offer horrible customer service. Does not know about product installation only wants to collect her money and run. left a hole in a new brick wall and didn't see a problem with that. Installer used electrical tape on the outside pipe, and again Rose thought that was fine . Refused to take ownership for her error and offered no compensation. Would never recommend Marquis Fireplace to anyone
This is the place I send clients if they're looking for a fireplace in Saskatoon!